Terms & Conditions
If you are using this website then you are deemed to have read, understood and agreed to the terms & conditions.
The terminology that we use applies to all legal documents including, disclaimers, terms and conditions, privacy statement and anything else which is agreed on following using this website. "We", "AMD", "Us", "The company" refers to our company. The terms "Party", "Parties" and "Us" is the client or ourselves.
In these terms and conditions, "User", or "Users" means any third party that accesses the website and is not either employed by AMD Glass and acting in the course of their employment or engaged as a consultant or providing services to AMD Glass and accessing the website in connection with the provision of such services.
You must be at least 18 years of age to use this Website. By using the Website and agreeing to these terms and conditions, you represent and warrant that you are at least 18 years of age.
Intellectual Property and Acceptable Use
All content that is included on this website, is property of AMD Glass. In these terms and conditions, content means any text, graphics, images, audio, video, software, data compilations, page layout, underlying code and software and any other form of information capable of being stored in a computer that appears on or forms part of this website, including any content uploaded by Users. By Continuing to use the website you acknowledge that such content is protected by copyright, trademarks, database rights and other intellectual property rights. Nothing on our site shall be construed as granting, implication, estoppel or otherwise any license or right to use any trademark, logo or service mark displayed on this site without the owner's prior written permission.
You may for your own personal and non-commercial use only do the following; a retrieve, display and view the content on a device.
You must not reproduce, modify, copy, distribute or use for commercial purposes any content on this website without written permission from us, AMD Glass.
Prohibited Use
You must not use the website for any of the following;
In any way which causes, or may cause damage to the website or interferes with any other users use or enjoyment of the website.
In any way which is harmful, unlawful, illegal, abusive, harassing, threatening or otherwise objectionable or in breach of any law/regulation or governmental order.
Making, transmitting or storing electronic copies of content protected by copyright without the permission of the owner.
Cookie Policy
This website uses cookies to improve your experience, personalize content and ads, provide social media features, and analyze traffic. We may share your data with social media, advertising, and analytics partners, who may combine it with other information they've collected. By continuing to use this site, you agree to our use of cookies.
Cookies are small text files that help make your browsing experience better.
The law allows us to store cookies necessary for the site's operation. For all other cookies, we need your consent.
Some cookies are set by third-party services on our pages.
You can change or withdraw your consent anytime through the Cookie Declaration on our site.
Your consent applies to the domain: www.amd-glass.co.uk
Orders
By placing an order for Goods or Services with us, you agree to the terms of this Agreement, including the prices and delivery details provided at the time of your order.
Your order is subject to product availability and our acceptance. After you place an order online, you'll receive an automatic confirmation email to acknowledge receipt of your order. However, this does not guarantee that we can fulfill your order. We'll check availability and follow up with another email. If the goods are available and the order is correct, this email will confirm your order, delivery details, and price. If the goods are unavailable, we'll notify you by email.
Your order is officially accepted only when we notify you that it has been confirmed.
Any contract for the supply of Goods and/or Services is between you and AMD Glass.
All prices on the Website are accurate at the time of publication, but we reserve the right to change them in the future. We also reserve the right to modify or discontinue any Goods or Services available for sale.
The contract for the Goods or Services is formed when we dispatch your order, and we will confirm this in writing. If any details are incorrect, you must notify us immediately. If your order is not accepted, we will inform you in writing and explain why.
You are responsible for providing accurate and complete payment details when placing your order. Please also ensure that your address information is correct. We are not liable for orders with incorrect, incomplete, or misleading delivery information.
Before finalizing your order, please verify that the Goods meet your requirements, including the quantity and specifications.
It’s your responsibility to ensure the Goods are suitable for your intended purpose and compatible with your vehicle. All products must be installed and used according to the manufacturer’s guidelines.
Any advice we provide on product compatibility is a general recommendation. It’s your responsibility to confirm the product’s compatibility with your vehicle before purchasing.
We are not required to provide fitting advice or installation instructions. Any guidance provided is for reference only and followed at your own risk. If you're unsure about installation, we recommend consulting a professional or expert.
When paying by credit or debit card, you confirm that the card is yours and that you have sufficient funds to complete the purchase.
For in-person orders, you are responsible for covering any costs to return unwanted or faulty goods for inspection or replacement.
For phone orders, we are not liable for incorrect items ordered. It’s your responsibility to provide accurate order details, and to review the confirmation email we send after payment to ensure everything is correct.
Price and Payment
Prices are exclusive of VAT and delivery charges, which will be added to your order where applicable.
The total price for your order, including Goods, Services, and any delivery charges, will be confirmed when you place your order.
Full payment for all Goods and Services is required at the time of ordering, using one of the payment methods available on our Website.
Postage/Delivery
Delivery times are estimates and may vary. Goods will be delivered to the address you provide when ordering. Delivery dates are not guaranteed under this Agreement.
You can find our delivery charges and times in the Delivery Information section. We may update these charges at any time without prior notice, and any changes will be reflected in the Delivery Information. For delivery costs outside the UK, please contact us directly.
Risk for the Goods transfers to you once they are delivered.
If you fail to accept delivery when the Goods are ready, or if we can’t deliver due to missing instructions, documentation, or necessary approvals, the Goods will be considered delivered. From that point, all risk and responsibility for the Goods pass to you.
If your order is returned due to missed delivery attempts or an incorrect/incomplete address, you’ll have 7 days to let us know how you'd like to proceed. Our team will also attempt to contact you. If you want the goods re-shipped, a second shipping fee will apply. If you prefer a refund and the items are in resellable condition, you’ll receive a refund minus the original shipping cost. If we don’t hear from you within 7 days, your order will be refunded automatically, minus the original shipping cost. You’ll also be responsible for any additional costs, such as storage or insurance, resulting from the failed delivery attempt.
You must ensure that proper arrangements, including labour and access, are made for safe delivery. We are not responsible for any damage, costs, or expenses caused by insufficient access or delivery arrangements.
You must check your order confirmation email for tracking details and contact the courier to confirm the delivery time if your goods are late. If you’re unable to reach the courier, notify us immediately if the goods haven’t been delivered or if only part of your order has arrived. Report any missing items within 3 days.
If your order is incomplete or incorrect, let us know within 3 days of delivery. We will either send the missing items at no extra cost or refund the value of the missing items.
We do not offer refunds for delivery charges on late deliveries.
If you receive an incorrect item, do not fit, modify, or alter it in any way. Any modifications will void the return or replacement eligibility.
Once the courier confirms delivery, responsibility for the order transfers to you. If the item is lost or stolen after delivery, you must provide a valid crime report to receive a replacement. This is required to process our claims with the courier and prevent fraudulent claims.
Cancel/Return
You have the right to cancel your order within 14 days without giving a reason. This 14-day period starts from the day you, or someone you’ve chosen (not the delivery company), receives the goods. If your order includes multiple items, the cancellation period begins when the last item is delivered.
If you wish to cancel your order, please let us know as soon as possible—ideally by emailing info@amd-glass.co.uk and including your order number. Clearly state that you want to cancel the order.
You can also use the cancellation form on our website. If you choose this option, we’ll confirm receipt of your cancellation by email without delay.
To meet the cancellation deadline, you just need to send your cancellation request before the 14-day period ends.
You must let us know within 14 days of receiving the item that you want to return it. After that, you have another 14 days to send it back.
If you cancel your order, we’ll refund all payments you’ve made, including standard delivery costs. However, if you chose a more expensive delivery option, we won’t refund the extra cost.
We may reduce your refund if the goods show signs of damage or use beyond what’s necessary to inspect them.
Refunds will be processed within 14 days of one of the following, whichever comes first:
– We receive the returned goods
– You provide proof that the goods have been returned
– You inform us of your decision to cancel (if no goods were supplied)
You must return the Goods to us at the following address:
Unit 5 Lodges Business Park, 2-5 Oak Rd, Hull HU6 7PG.
Please do so without delay, and no later than 14 days after telling us you wish to cancel. You’ll meet the deadline as long as the items are sent back within the 14-day period.
All returned goods must be sent using a reliable courier, securely packaged in their original packaging, and delivered to the address provided above.
If you no longer want an item, you can return it within 30 days of purchase for a refund or store credit, as long as it’s unopened, unused, and in resaleable condition.
You are responsible for the cost of returning the Goods.
You may be charged for any loss in value if the Goods were handled more than necessary to check their nature, features, or how they work.
If you asked us to start a Service during the cancellation period, you’ll need to pay for the portion of the Service that was completed before you cancelled.
Faulty / Damaged goods
If your items arrive damaged, please contact our sales team within 48 hours of delivery.
We’ll organise a return and replacement for the damaged goods. Just send the items back in their original packaging, and we’ll send out replacements.
If Goods are damaged during transit, our sole responsibility is to provide replacement items within a reasonable timeframe.
Important: Make sure to inspect all items before installation. We are not responsible for any costs related to fitting or removing products if a fault is discovered after installation, as there is a clear opportunity to check the items beforehand.
In some cases, we may ask you to provide proof of the damage, such as a photo or video, before returning the item. This request does not affect any legal rights you may have.
Obligations to customers
When we agree to provide Services, we commit to carrying them out with reasonable skill and care.
Any estimated turnaround times are for guidance only, and we are not responsible for delays if the Service takes longer than expected.
Unless stated elsewhere in a product description or stated by us directly to you the customer there is no extended warranty.
Our Website
The information, content, and materials on our Website may change from time to time without notice, as we strive to keep everything as current and accurate as possible.
While we aim to keep the Website available at all times, we cannot guarantee uninterrupted access or a completely error-free experience. We are not liable for any issues caused by downtime or technical errors. Product descriptions are accurate at the time they’re added, but may not always reflect real-time availability or details at the moment you place your order.
You must not interfere with the operation of our Website. This includes attempting to bypass security, tamper with, hack, or disrupt our systems, servers, website, routers, or any connected devices or services.
Intellectual Property Rights
All content on this Website is owned by us and fully protected by applicable intellectual property laws, unless otherwise stated. You may not modify, copy, reproduce, upload, post, transmit, or distribute any material from our Website in any form, unless we have explicitly allowed it or the Website clearly states that you may do so.
All brand names and trademarks shown on the Website in connection with our Goods remain the property of their respective owners. Purchasing products or services from us does not grant you any rights to use those brand names or trademarks.
Linked Sites
Our Website may include links to third-party websites that we believe could be of interest to you. However, we do not endorse or guarantee the quality of any products, services, or content offered by these third parties, and we have no control over their websites. As such, we cannot be held responsible for the content, availability, or any services or products provided through these external sites.
Liabilities and Limitations
We disclaim all liability for the supply of Goods or Services to the fullest extent permitted by law. This does not affect your legal rights as a consumer. If we are found liable for any loss or damage, our total liability will be limited to the amount you paid for the specific Goods or Services. We are not responsible for any indirect or consequential losses, including loss of profit, revenue, or business. However, this limitation does not apply to claims for personal injury or death caused by our negligence.
We are not liable for any delay or failure to deliver Goods or provide Services due to circumstances beyond our reasonable control. This includes, but is not limited to, natural disasters, extreme weather, strikes, fires, government actions, war, or acts of terrorism.
We are not responsible for any indirect or consequential losses, including loss of data, income, profit, or damage to property, or for any third-party claims resulting from the use of our Goods or Services.
We are only liable for misrepresentation if it is proven to be fraudulent.
We do not accept any liability for loss, damage, or costs resulting from our Goods being fitted or installed by anyone who is not approved by us.
We take reasonable measures to protect your data and prevent online fraud. However, we cannot be held responsible in the unlikely event of a security breach on our systems or those of our service providers.
Our liability is limited to the value of the Goods we supply. We are not liable for any additional costs, including those related to fitting, faults, or damage.
Your Information
We handle all personal information you provide in line with our Privacy Policy.
You have the right to request a copy of the personal data we hold about you. For more details about your rights, please see our Privacy Policy.
We comply with all relevant UK data protection laws, including the General Data Protection Regulation (GDPR) as long as it applies in the UK, and any updates or successor laws, such as the UK Data Protection Act.
Complaints
If you have a complaint, please contact AMD Customer Services at:
Unit 5 Lodges Business Park, 2-5 Oak Rd, Hull HU6 7PG
We welcome all feedback and view complaints as an opportunity to improve. We aim to handle all complaints promptly, fairly, and professionally.
Every complaint is recorded, thoroughly investigated, and responded to.
If we’re unable to resolve your complaint directly, you have the right to refer the matter to the EU’s Online Dispute Resolution platform at http://ec.europa.eu/odr.
If you choose to use this service, please use our contact email: info@amd-glass.co.uk.
General
We may transfer, subcontract, or pass on our rights and responsibilities under these Terms and Conditions without your permission or prior notice.
We reserve the right to cancel or reduce an accepted order if, due to circumstances beyond our control, we’re unable to deliver the Goods.
These Terms and Conditions, along with your order and payment details, make up the full agreement between you and us. No other terms, statements, or promises—whether written or spoken—are part of this agreement. This includes any terms you try to include in purchase orders or other documents. If there’s a conflict between these Terms and any other terms, these Terms and Conditions will take priority.
Any changes to these Terms and Conditions are only valid if made in writing and signed by an authorised representative of AMD Glass.
If any part of this Agreement is found to be invalid, illegal, or unenforceable, it will be removed, but the rest of the Agreement will remain in effect.
This Agreement is governed by the laws of England and Wales. Any disputes will be dealt with exclusively in the courts of England and Wales.
If we delay or choose not to enforce any part of this Agreement, it does not mean we’ve given up our right to do so in the future—unless we confirm it in writing.
This Agreement is made between you and us. No one else has the right to enforce any part of it under the Contracts (Rights of Third Parties) Act 1999