Returns & damaged glass

Start with the form below. Include your order number, the item and quantity, reason for return, and photos of the glass, packaging and delivery label. AMD will review your request and confirm the next steps.

If collection is needed, choose a preferred date when someone can be home all day. A safe-place collection can be requested at your risk, subject to AMD and DX confirming suitability. Include the exact location and access notes. Your chosen date is not booked until we confirm it.

Keep the original packaging where possible and wait for packing instructions before sending anything. For broken glass, keep people and pets away and do not handle loose shards or package them for collection. Contact us with photos taken safely; we will advise what to do next.